Netflix Preferred Fulfillment Partner (NPFP) Program Conditions
Service Level Agreement
Netflix Preferred Fulfillment Partners (NPFPs) must adhere to the following:
- Adopt the usage of the Netflix partner portal, Source Management (Backlot)
- Maintain key performance metrics as described below
- Adhere to the Rate Card (all rates are USD and will be re-evaluated on an annual basis)
Key Performance Metrics
KPIs are evaluated regularly and can be adjusted at any time at the sole discretion of Netflix. NPFPs will be given advance notice prior to any changes. Delivery metrics are based on average per quarter.
Delivery
| KPI | Threshold |
|---|---|
| Redelivery Rate | 4% or less |
| On Time Rate | 97% or greater |
| Average Redelivery Velocity for Blocker Errors | 2 calendar days (48 hours) or less |
| Redelivery Attempts | 2 or less per asset |
| Redelivery Rate for individual Content Partners in top 75% of volume | 10% or less |
| Redelivery Rate for combined Content Partners in bottom 25% of volume | 10% or less |
Project Management
| Milestones & Response | SLA |
|---|---|
| Confirm Project receipt | 1 business day from Zendesk ticket assignment |
| Contact Content Partner | 3 calendar days from Project receipt confirmation |
| Onboarding Call Complete with Summary | 2 calendar weeks from Partner Confirmed Receipt |
| Deliver Metadata | 2 calendar weeks from Onboarding call |
| Deliver Music Cue Sheets | 4 calendar weeks from Onboarding call |
| General Response | 1 business day |
Turnaround Time
All files must be delivered prior to the Due Date specified in the Source Management or within the turnaround times noted below.
File Type | Standard Delivery | Other (Noted)* |
A/V Assets | 30 calendar days | 7 calendar days (redelivery) |
Timed Text Creation (without translation) |
| 5 calendar days (redelivery) |
Timed Text Creation (with translation) | 12 calendar days | 5 calendar days (redelivery) |
Timed Text Creation for Korean | 2 business days (redelivery) |
*If a rejection contains a blocker error then the Redelivery SLAs noted above are superseded by the Redelivery Velocity for Blocker Errors SLA (2 calendar days or less).
Performance Evaluation
NPFP performance will be evaluated on a quarterly basis. If an NPFP fails to meet any one of the above KPIs in any given quarter, they will be put on probation during the following quarter. If the NPFP fails to meet any of the above KPIs during a probation quarter, they will be removed from the program.
Global Rate Card
Pricing guidelines are “do not exceed” rates that cover conformance, quality control workflows, and all work needed to prepare and deliver material to Netflix (including Source Management updates and all Netflix Scope of Work details below).
All conformance rates are flat rates, which encompass all types and levels of complexity. Additional conformance charges will not be approved.
| Delivery of the following existing assets to Netflix within Spec: | 15 Minutes | 30 Minutes | 60 Minutes | Feature Length |
|---|---|---|---|---|
| Audio/Visual ProRes packaging for SD and HD | $105.00 | $160.00 | $225.00 | $385.00 |
| Audio/Visual ProRes packaging for UHD / 4k | $210.00 | $320.00 | $450.00 | $770.00 |
| Audio/ Visual with IMF Packaging for HD Supplemental IMF for HD | $215.00 | $330.00 | $660.00 | $1,320.00 |
Audio/ Visual with IMF Packaging for UHD / 4K Supplemental IMF for UHD / 4K | $325.00 | $450.00 | $900.00 | $1,800.00 |
Alternative Audio (Language Dubbing, Audio Description, and Dolby Atmos®) conformance per language | $90.00
| $125.00 | $170.00 | |
Existing Audio Material (Printmaster / M&E / Dialogue Stems) from Content Partner | $150 Flat Rate per feature/episode | |||
Timed Text conformance per language | $135.00 | $270.00 | $430.00 | |
Forced Narratives Conformance | $75.00
| $125.00 | $200.00 | |
Dub Card Insertion for conformance only | $35 Flat Rate per language | |||
Ident / Presentation Card Insertion (NON IMF & Supplemental IMF) & conform checks | $50 Flat Rate per file | |||
Blurring / Pixelation (A) - for minimum amount of camera / object movement | $73 Per hour of editing rate | |||
Blurring / Pixelation (B) - for substantial amount of camera / object movement | $182 Per hour of editing rate | |||
Timed Text Creation/Origination Rates
These rates only apply if creation of new timed text assets is necessary because (a) no timed text assets exist or (b) quality of existing assets is so poor/misaligned with Netflix specifications that both parties (NPFP and company being billed) agree creation is required.
Timed Text Creation/Origination | |
From Brazilian Portuguese Audio into Brazilian Portuguese | $7.00 |
From Castilian Spanish Audio into Castilian Spanish | $10.00 |
From Castilian Spanish Audio into European Portuguese | $11.00 |
From Castilian Spanish Audio into Italian | $12.00 |
From Chinese Audio (Mandarin or Cantonese) into English | $11.00 |
From Croatian Audio into English | $11.50 |
From Danish Audio into Danish | $8.50 |
From Dutch Audio into Dutch | $9.50 |
From English Audio into Arabic | $10.00 |
From English Audio into Brazilian Portuguese | $9.00 |
From English Audio into Castilian Spanish | $12.00 |
From English Audio into Chinese (Simplified Text) | $10.50 |
From English Audio into Chinese (Traditional Text) | $10.50 |
From Traditional Chinese Text to Simplified Chinese Text | $7.50 |
From English Audio into Croatian | $9.00 |
From English Audio into Czech | $10.00 |
From English Audio into Danish | $12.00 |
From English Audio into Dutch | $11.50 |
From English Audio into English | $7.00 |
From English Audio into European Portuguese | $11.00 |
From English Audio into Finnish | $12.00 |
From English Audio into French | $12.00 |
From English Audio into German | $12.00 |
From English Audio into Greek | $7.75 |
From English Audio into Hebrew | $8.50 |
From English Audio into Hindi | $9.00 |
From English audio into Hungarian | $10.00 |
From English Audio into Icelandic | $13.50 |
From English Audio into Indonesian | $10.00 |
From English Audio into Italian | $12.00 |
From English Audio into Japanese | $30.00 |
From English Audio into Korean | $11.00 |
From English Audio into Latin American Spanish | $8.00 |
From English Audio into Malay | $10.00 |
From English Audio into Norwegian | $12.00 |
From English Audio into Polish | $10.50 |
From English Audio into Québécois French | $12.00 |
From English Audio into Romanian | $8.00 |
From English Audio into Russian | $10.00 |
From English Audio into Swedish | $12.00 |
From English Audio into Thai | $8.75 |
From English Audio into Turkish | $10.50 |
| From English Audio into Ukrainian | $10.00 |
From English Audio into Vietnamese | $8.75 |
From European Portuguese Audio into European Portuguese | $9.00 |
From Finnish Audio into Finnish | $9.00 |
From French Audio into English | $13.00 |
From French Audio into French | $10.00 |
From German Audio into German | $10.00 |
From Hindi Audio into English | $11.50 |
From Icelandic Audio into Icelandic | $12.00 |
From Italian Audio into English | $13.00 |
From Italian Audio into Italian | $10.00 |
From Japanese Audio into Brazilian Portuguese | $23.00 |
From Japanese Audio into Castilian Spanish | $26.00 |
From Japanese Audio into Chinese (Simplified Text) | $25.00 |
From Japanese Audio into Chinese (Traditional Text) | $25.00 |
From Japanese Audio into Danish | $26.50 |
From Japanese Audio into Dutch | $24.00 |
From Japanese Audio into English | $20.00 |
From Japanese Audio into European Portuguese | $26.00 |
From Japanese Audio into Finnish | $26.50 |
From Japanese Audio into French | $25.00 |
From Japanese Audio into German | $25.00 |
From Japanese Audio into Icelandic | $27.50 |
From Japanese Audio into Indonesian | $25.00 |
From Japanese Audio into Italian | $26.00 |
From Japanese Audio into Japanese | $14.00 |
From Japanese Audio into Korean | $25.00 |
From Japanese Audio into Latin American Spanish | $23.00 |
From Japanese Audio into Norwegian | $26.50 |
From Japanese Audio into Polish | $25.00 |
From Japanese Audio into Swedish | $26.50 |
From Japanese Audio into Thai | $19.00 |
From Japanese Audio into Vietnamese | $18.00 |
From Korean Audio into English | $13.00 |
From Latin American Spanish Audio into English | $12.00 |
From Latin American Spanish Audio into Latin American Spanish | $6.00 |
From Malay Audio into English | $12.50 |
From Norwegian Audio into Norwegian | $9.00 |
From Polish Audio into Polish | $8.50 |
From Québécois French Audio into Québécois French | $10.00 |
From Swedish Audio into Swedish | $9.00 |
From Thai Audio into English | $9.50 |
From Turkish Audio into English | $11.50 |
From Any Language Audio into Forced Narrative | $2.50 |
Please note that there may be a runtime minimum of 10 minutes required for the per minute rates above to apply
Audio Description Rates
Global Audio Description creation rate excluding below languages | $25 per minute per language |
Danish Audio Description | $31 per minute |
French Parisian Audio Description | $36 per minute |
German Audio Description | $50 per minute |
Icelandic Audio Description | $35 per minute |
Italian Audio Description | $27 per minute |
Japanese Audio Description | $55 per minute |
Norwegian Audio Description | $37 per minute |
Swedish Audio Description | $31 per minute |
Turkish Audio Description | $27 per minute |
English Template Creation Rates
English Original Language Content
If assigned 4 or more language originations | Waived |
If assigned 3 or fewer language originations | $9 per minute, if a separate English file delivery is not required
$2 per minute to add annotations, if English file delivery is required |
Non-English Original Language Content
If assigned 4 or more language originations | Waived |
If Netflix assigns 3 or fewer language originations | Varies by language. Contact TPO.
Please note NPFPs will only charge for 30% annotation fee (from the original language -> English origination fee) if English file delivery is required |
Scope of Work
1. Deliverables
NPFPs agree to adhere to all Netflix Technical Specifications, Delivery Specifications, and Style Guide Documentation (where applicable), as found within the Partner Help Center.
NPFPs must perform a minimum level of quality control checks on all material, which is outlined below. NPFPs must also source and deliver material in the highest quality format available including, but not limited to UHD/4K, Dolby Vision™ HDR, and Dolby Atmos® (fulfilled in accordance with our delivery specifications). If material is deemed insufficient to create Netflix deliverables, unless otherwise approved by Netflix, the material shall be rejected and noted in Source Management through the Fulfillment Partner Material Status workflow. Rejected source materials should prompt a discussion with the Content Partner and new materials should be sourced or existing material may need to be repaired in order to meet Netflix specifications. All fixes and redelivery of source material is included in the rates detailed above in the Rate Card. While some content may require more fixes than others, the Rate Card is designed to accommodate for all types of content. If strict adherence to the Scope of Work is performed, there should be a significant reduction in defective deliveries to Netflix.
Service Type
“Service Type” defines the type of work being performed on Timed Text or Secondary Audio assets delivered to Netflix. This includes creation or conformance. Each “Service Type” follows a distinct Scope of Work. Files cannot be delivered to Netflix without the “Service Type” being specified prior to delivery.
A/V File Based Material
- Pre-qualify the source material and confirm workability to achieve adherence to the Licensed Netflix Specification. Ensure the material received has been provided in the highest quality format available to the Content Partner (Netflix shall not accept SDR if Dolby Vision™ HDR material is available nor SD/HD if UHD/4K is available nor stereo audio if 5.1 or Dolby Atmos® is available). If material is deemed workable, the material status state in Backlot shall be updated to “Accepted”. If the source material is not workable, the material status state in Backlot shall be “Rejected”.
- QC of A/V using an approved Assistive QC tool. This will aid in the detection of telecine, colors bars, extended black segments, video defects, dual mono audio, etc. Any defects identified in the Automated QC pass should be verified by NPFP during the Manual Spot QC.
- Manual Spot QC of A/V must include checks detailed in the A/V Muxed Manual QC Checklist. At minimum, the following 5 points must be included in the spot check:
- First 2 minutes of program or through opening credits (whichever is longer)
- 1 minute at 25% into the program
- 1 minute at 50% into the program
- 1 minute at 75% into the program
- Last 2 minutes of program including end credits
- If any of the following elements are identified during the course of the 5-point spot check, please let your Title Operations Project Manager (TPM) know so our teams can conduct further review of its sensitive nature:
- Depictions of blackface, yellowface, brownface, redface, and other forms of racial caricature
- Any form of racial caricature (Blackface, Yellowface, Brownface, Redface) or stereotype should be flagged. This includes those that can be perceived as educational, satirical, historical or with the intent to demean.
- Graphic suicide
- Any graphic and/or instructional scenes of committing suicide should be flagged (vividly visible / gruesome / visually detailed). Any implied or off-screen suicide does not need to be flagged.
- Sexual situations involving minors
- Any explicit sexual situation involving a minor (especially if there is a minor and an adult involved) should be flagged. Any scenes of pedophilia that are graphic should also be flagged for review. Sex scenes and nudity in general are fine and do not need to be flagged.
- Depictions of blackface, yellowface, brownface, redface, and other forms of racial caricature
- If an NPFP finds significant issues with the file, they should go back to the Content Partner to share their findings. Ask for a new file or proceed with a full linear QC of the supplied file and make all necessary fixes. Most minor fixes would not need approval from the client. For example, fixing the aspect ratio of a ProRes file by modifying the pixel aspect ratio (PAR) should be completed as needed without concession.
A/V Tape Based Material
- Pre-qualify the source material and confirm workability to achieve adherence to the Licensed Netflix Specification. Ensure the material received has been provided in the highest quality format available to the Content Partner (Netflix shall not accept SDR if Dolby Vision™ HDR material is available nor SD/HD if UHD/4K is available nor stereo audio if 5.1 or Dolby Atmos® is available). If material is workable, the material status state in Backlot shall be updated to “Accepted”. If the source material is not workable, the material status state in Backlot shall be “Rejected”.
- Capture/encode the tape to a digital file meeting Netflix specifications.
- In-bound QC of A/V using an approved Assistive QC tool. This will aid in the detection of telecine, colors bars, extended black segments, video defects, dual mono audio, etc. Any defects identified in the Automated QC pass should be verified by NPFP during the Manual Spot QC.
- Manual Spot QC of A/V must include checks detailed in the A/V Muxed Manual QC Checklist. At minimum, the following 5 points must be included in the spot check:
- First 2 minutes of program or through opening credits (whichever is longer)
- 1 minute at 25% into the program
- 1 minute at 50% into the program
- 1 minute at 75% into the program
- Last 2 minutes of program including end credits
- If any of the following elements are identified during the course of the 5-point spot check, please let your Title Operations Project Manager (TPM) know so our teams can conduct further review of its sensitive nature:
- Depictions of blackface, yellowface, brownface, redface, and other forms of racial caricature
- Any form of racial caricature (Blackface, Yellowface, Brownface, Redface) or stereotype should be flagged. This includes those that can be perceived as educational, satirical, historical or with the intent to demean.
- Graphic suicide
- Any graphic and/or instructional scenes of committing suicide should be flagged (vividly visible / gruesome / visually detailed). Any implied or off-screen suicide does not need to be flagged.
- Sexual situations involving minors
- Any explicit sexual situation involving a minor (especially if there is a minor and an adult involved) should be flagged. Any scenes of pedophilia that are graphic should also be flagged for review. Sex scenes and nudity in general are fine and do not need to be flagged.
- Depictions of blackface, yellowface, brownface, redface, and other forms of racial caricature
- If an NPFP finds significant issues with the file, they should go back to the Content Partner to share their findings. Ask for a new file or proceed with a full linear QC of the supplied file and make all necessary fixes. Most minor fixes would not need approval from the client. For example, fixing the aspect ratio of a ProRes file by modifying the pixel aspect ratio (PAR) should be completed as needed without concession.
Timed Text - Conformance
Service Type = “Conform”
- Pre-qualify the source material and confirm workability to achieve adherence to the Licensed Netflix Specification. If material is workable, the material status state in Backlot shall be updated to “Accepted”. If the source material is not workable, the material status state in Backlot shall be “Rejected”.
- Technical QC to ensure the file meets all Netflix Specifications for Timed Text.
- Manual Spot QC of Timed Text must include checks detailed in the Timed Text QC Checklist. At minimum, the following 5 points must be included in the spot check:
- First 2 minutes of total program runtime
- 1 minute at 25% into the program (mathematically calculated excluding the end-credits)
- 1 minute at 50% into the program (mathematically calculated excluding the end-credits)
- 1 minute at 75% into the program (mathematically calculated excluding the end-credits)
- Last 2 minutes of program excluding end credits
- Verification of sync, including, but not limited to, a simple global offset. The file must be conformed to the Netflix Final Proxy available in Source Management.
- Timed Text assets which are generated exclusively through the means of machine-translation/origination are automatically deemed rejected.
- If an NPFP finds significant issues with the file, they should go back to the Content Partner (or billable party) to share their findings. Ask for a new file or proceed with a full linear QC of the supplied file and make all necessary fixes (both linguistic and technical).
Korean Timed Text Conformance
- Perform Timed Text Conformance Scope of Work
- Subsequent, internal Netflix QC processes requiring redeliveries after a vendor performs a successful 5-point spot check will be compensated* accordingly:
30 Minutes | 60 Minutes | Feature Length |
$60.00 | $120.00 | $180.00 |
*Compensation covers all rounds of redeliveries for each asset
Timed Text - Origination
Service Type = “Create”
- Timed Text assets which are generated exclusively through the means of machine-translation/origination are automatically deemed rejected.
- Translations to be performed by a quality-tested, native, or bilingual translator on the IRL 5 level, see reference for full definition.
- Proofing by a second, native-language translator to ensure accurate translation, spelling, grammar, punctuation, sync, and correct text positioning.
- Adhere to our KNP Guidelines when creating subtitles.
- If a partner is also responsible for creating dubs, the KNP needs to be consistent across asset types.
- KNPs to be completed using the Netflix KNP Tool or Netflix KNP Template in accordance with instructions set forth in the KNP Guidelines.
- Adhere to the appropriate Timed Text Style Guide for the language and asset type being created.
- Technical QC and full manual QC to ensure files adhere to all Netflix Technical Specifications, Delivery Specifications, and Style Guide Documentation, as found within the Partner Help Center.
- Verification of sync, including, but not limited to, a simple global offset. The file must be conformed to the Netflix Final Proxy available in Source Management.
- The contents of the Timed Text file must be delivered to match the title of the source request and the contents of the corresponding Netflix Final Proxy associated with that source request.
Alternate Audio - Conformance
Service Type = “Conform”
- Pre-qualify the source material and confirm workability to achieve adherence to the Licensed Netflix Specification. If material is workable, the material status state in Backlot shall be updated to “Accepted”. If the source material is not workable, the material status state in Backlot shall be “Rejected”.
- Use of an approved Assistive QC tool to detect silence, audio labelling and dual mono audio where appropriate. Defects identified in the Auto/Assistive QC pass must be verified during the Manual Spot QC.
- Manual Spot QC of Alternate Audio must include checks detailed in the Secondary Audio Manual QC Checklist. At minimum, the following 5 points must be included in the spot check:
- First 2 minutes of program or through opening credits (whichever is longer)
- 1 minute at 25% into the program
- 1 minute at 50% into the program
- 1 minute at 75% into the program
- Last 2 minutes of program including end credits.
- Simple global offset needed to conform to the Netflix Final Proxy available in Source Management.
- If an NPFP finds significant issues with the file, they should go back to the Content Partner to share their findings. Ask for a new file or proceed with a full linear QC of the supplied file and make all necessary fixes. Simple, minor fixes should be completed without concession. Minor issue examples being channel tagging, head & tail trimming, file format changes, etc.
- For any Audio Description services, delivery of Audio Description script in .csv format is mandatory to fulfill Audio Description orders.
Alternate Audio - Origination
Service Type = “Create”
- The full scope of work required for originating dubbed audio when using final assets is defined in the Dubbing Scope of Work.
- Technical QC and full manual QC to ensure files adhere to all Netflix Technical Specifications, Delivery Specifications, and Style Guide Documentation, as found within the Partner Help Center.
- Adhere to the appropriate Audio Style Guide for the asset and dubbing style being requested.
- Use of an approved Assistive QC tool to detect silence, audio labelling and dual mono audio where appropriate.
- The contents of the Alternate Audio file must be delivered to match the title of the source request and the contents of the corresponding Netflix Final Proxy associated with that source request.
- For any Audio Description services, delivery of Audio Description script in .csv format is mandatory to fulfill Audio Description orders.
Forced Narratives (Conformance)
Service Type = “Conform”
- Pre-qualify the source material and confirm workability to achieve adherence to the Licensed Netflix Specification. If material is workable, the material status state in Backlot shall be updated to “Accepted”. If the source material is not workable, the material status state in Backlot shall be “Rejected”.
- Adhere to all steps outlined in the Scope of Work for Timed Text - Conformance.
- Forced Narrative files must also be checked for redundancy if the Fulfillment Partner:
- Has access to both the dubbed audio and Forced Narrative file, or
- If the Fulfillment Partner created the dubbed audio
- The Forced Narrative redundancy check is not required to be assigned to a native speaker, and can be performed by “in-house” staff to the best of their ability, subject to Netflix’s approval. The QC operator must review all Forced Narrative events and identify any audible narration during these events. The material should be rejected if redundancies are found.
- If the NPFP is creating the dubbed audio, the Forced Narrative file will also need to be checked for completeness to ensure that there are no missing translations.
- Any other scenario would not require the NPFP to check for completeness or redundancy, and will not impact NPFP delivery metrics.
Forced Narratives (Origination)
Service Type = “Create”
- Adhere to all steps outlined in the Scope of Work for Timed Text - Origination.
- Forced Narrative files must also be checked for redundancy if the Fulfillment Partner:
- Has access to both the dubbed audio and Forced Narrative file, or
- If the Fulfillment Partner created the dubbed audio
- The Forced Narrative redundancy check is not required to be assigned to a native speaker, and can be performed by “in-house” staff to the best of their ability, subject to Netflix’s approval. The QC operator must review all Forced Narrative events and identify any audible narration during these events. The material should be rejected if redundancies are found.
- If the NPFP is creating the dubbed audio, the Forced Narrative file will also need to be checked for completeness to ensure that there are no missing translations.
- Any other scenario would not require the NPFP to check for completeness or redundancy, and will not impact NPFP delivery metrics.
Existing Audio Material (Printmaster / M&E / DME / Optionals) from Content Partners
- Import the audio material into an editing application that allows you to view the waveforms of each channel and check multiple tracks simultaneously.
- Manual Spot QC of the audio material must include checks detailed in the Printmaster / M&E / DME/ Optionals Audio Manual QC Checklist. At minimum, the following 5 points must be included in the spot check:
- First 2 minutes of program or through opening credits (whichever is longer)
- 1 minute at 25% into the program
- 1 minute at 50% into the program
- 1 minute at 75% into the program
- Last 2 minutes of program including end credits.
- Ensure each file is labeled correctly with the correct channel identifiers.
- Verify all audio channels against Netflix Final Proxy to ensure the audio material is for the correct episode or feature.
- A simple global offset is needed to conform to the Netflix Final Proxy available in Source Management.
- Check the technical properties of WAV files to confirm adherence to the Netflix Delivery Specification.
- If an NPFP finds significant issues with the file, they should go back to the Content Partner to share their findings. Ask for a new file or proceed with a full linear QC of the supplied file and make all necessary fixes. Simple, minor fixes should be completed without concession. Minor issue examples being channel tagging, head & tail trimming, file format changes, etc.
Metadata
- Use the latest version of the Netflix Metadata Template located within the Partner Help Center for all metadata deliveries
- Validate all metadata files prior to delivery using the Metadata Validation tool accessible through Backlot
- Deliver all metadata files through the stacker intake form accessed through the Metadata Validation tool
- Adhere to additional metadata delivery requirements outlined in our Partner Help Center and NPFP Program Updates page
2. Project Management
Milestone Responsibilities
- NPFPs must update all project management milestones in Zendesk as outlined in the Project Management KPIs, including the below:
- All files delivered (which is to be selected once all source requests have been fulfilled in Backlot & all non-service assets such as music cue sheets, etc, have been received)
Other Responsibilities
- Link the Zendesk ticket when reaching out to the Content Partner via Zendesk
- Fully understand the scope of each Content Partner deal
- When in doubt, please clarify with TPMs before proceeding
- Confirm delivery and EDD schedule with Content Partners and inform TPMs on your Zendesk ticket thread in addition to updating the Backlot EDD
- Continue to monitor and manage all assets through delivery & re-delivery cycles
- Fully own all communication with Content Partner throughout the entire delivery process, which includes, but is not limited to:
- Questions regarding our Technical Specifications
- Onboarding
- Deliverables management & timelines
- Sub-assigned work
- Provide Weekly Status updates to your Netflix TPM in Zendesk, which must include:
- The status of deliveries from the current week
- The status of any pending items from your Content Partner (e.g. source material, metadata, or music cue sheets)
- Updates regarding material status. Were significant issues identified which are against our spec? Provide as much context as possible
- Reiterate/recap any previously communicated delivery delays (if applicable).
- If you find that your Backlot due dates are jeopardized, please escalate this immediately to your Netflix TPM These issues should be escalated as soon as they occur and then reiterated in your Weekly Updates
- All pre-delivery project management correspondence must be provided directly in Zendesk and not through email. All post-delivery correspondence must be provided in Source Management comment section
Additional expectations and responsibilities for NPFP Project Management can be found in the “NPFP Resources” category of the Partner Help Center: https://partnerhelp.netflixstudios.com/hc/en-us/categories/360000145287